Shipping Policy

Basic shipping within the United States is free and included in the price of the items. International shopper should send an email to jason@woodfired.art to inquire about shipping costs and time estimates.

All items are shipped via the USPS, and most items are shipped via priority mail. Some small items may be sent via first class mail, within the United States. If you require faster shipping, please send an email to jason@woodfired.art to inquire about shipping options, costs, and time estimates. Shipping times are estimates only, not guarantees of timely arrival.

Return Policy

All defined terms used below shall have the meanings set forth in my Terms and Conditions. See Review & Purchase upon check out.

Order Cancellations

If you’d like to cancel an order, please send an email to jason@woodfired.art with your order confirmation attached.

If the order has been processed and shipped, you may need to wait until you receive the merchandise in order to return it.

Returns

If the item arrives damaged, please contact me for a refund within 24 hours of receipt. Please provide detailed photos of the damage and any description of the package and contents. This will be needed to file an insurance claim.

Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Please make sure to wrap them properly as ceramics are very fragile. 

Shipping

To initiate a return, please email me at jason@woodfired.art

All returned merchandise should be sent to me at 34969 Colonia Feliz, Davis, CA 95616.

You are responsible for paying for all shipping costs for your returned item. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After I have received your valid return, I will send you an email to notify you that I have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted, I will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that I determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, I reserve the right to refuse the return or exchange, or to impose different or additional conditions.